[Verified Answer]: University Health System located in San…

University Health System located in San Antonio, Texas implemented a patient navigation program to improve screening for colorectal for Hispanic males, 50 and older, who were members of CareLink (Bexar County’s financial assistance program), and who had not received colorectal cancer screening in the last 10 years. The program incorporated the principle of ____________ (i.e. mistakes are expected and opportunities are given for correction) by making calls to remind patients of their missed appointments. This is a behavioral economics principle under the behavioral concept of ____________.