[Expert Solution]: You are working as a Department of…

You are working as a Department of Children and Families (DCF) counselor, and you are meeting with a young, single mother at the DCF office. The mother is present with a close female friend, and you, as the DCF caseworker, must deliver a custody order from the family court. The mother has been deemed temporarily unfit to care for her daughter, who is two years old. As the meeting begins, the mother is seated in a chair, holding her daughter. The mother thought the meeting was a regular monthly meeting and does not know that she is about to lose custody of her daughter. You tell the mother about the custody order stating, “I am sorry about this, but this is the best for your daughter, and you, right now.” The mother begins to cry loudly and is refusing to let go of her daughter. At this point, what crisis communication technique would you use to immediately handle the situation, and why?