[Expert Solution]: The nurse is having a very rough day

The nurse is having a very rough day. Another nurse called in sick; a physician’s assistant was very rude; several patients have extremely complex care needs; and Mrs. M, who is an older adult widow, has repeatedly used the call bell all morning. The nurse goes to Mrs. M’s room and stands in the doorway with her arms across her chest, saying nothing, but looking directly at the patient. Mrs. M says, “I’m sorry to bother you, dear, but I thought I heard my husband in the hallway. Could you check and see if he is here?” The nurse shakes her head and walks out. Analyze this situation and the factors that are influencing the communication between the nurse and the patient.